Updated October 8, 2026
Information Used for Orders
When you place an order or contact URBANherbal, we receive the information you provide, such as your name, email address, phone number, billing and delivery addresses, order details, and messages. We use this information to process orders, arrange delivery or pickup, provide order updates, and respond to questions.
Payments
Our checkout offers payment processing through Square and PayPal. Your selected payment provider receives information needed to process your payment, including payment details and relevant order information. Please review the provider’s own privacy notice for details about its handling of information.
Square Privacy Notice · PayPal Privacy Statement
Cookies and Website Services
The store uses cookies and similar browser storage to support shopping carts, checkout sessions, and account sign-in. Website hosting, security, email, and payment services may process technical information needed to operate these services. You can manage cookies through your browser settings; restricting them may affect checkout or account features.
Order Records and Privacy Requests
Order and account information is stored as part of operating the store. For questions about information associated with your order or account, or to request access, correction, or deletion, contact us. Please do not send card numbers or passwords by email.
Contact URBANherbal
Email info@urbanherbal.com or call 210-425-2135. Our shop is located at 137 E Woodlawn Ave., San Antonio, TX 78212.