We hope you enjoy your URBANherbal® purchase. If something isn’t right, please contact us so we can help.
Requesting a return
Contact info@urbanherbal.com or call 210-425-2135 within 30 days of delivery. Include your order number and the reason for your return.
Please contact us before sending anything back so we can confirm eligibility and provide return instructions.
Eligible items
Items must be unused, unopened, and in their original packaging. Proof of purchase is required.
For health and safety reasons, we cannot accept returns of opened or used body-care products, fragrances, food products, or other consumable goods. Gift cards and items clearly marked final sale are also nonreturnable.
These exclusions do not prevent us from helping with damaged, defective, or incorrect items.
Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include photographs of the item and packaging, if available.
We will work with you to arrange an appropriate replacement or refund. URBANherbal will cover any required return shipping for damaged, defective, or incorrect items.
Return shipping
Customers are responsible for return shipping on eligible returns unless the item is damaged, defective, or incorrect. Original shipping charges are nonrefundable unless the return results from our error.
We recommend using a trackable shipping service.
Refunds
Once we receive and inspect your return, we will notify you of its approval or explain why it is ineligible. Approved refunds will be issued to the original payment method within 5–10 business days. Your payment provider may require additional processing time.
Exchanges
If you would like a different item, contact us first. We will help arrange a return and a new purchase where possible.
Purchases through other platforms
For purchases made through TikTok Shop or another marketplace, please start your return through that platform. Its applicable return and refund rules govern those orders.
Contact us
URBANherbal
137 E Woodlawn Ave
San Antonio, TX 78212
info@urbanherbal.com
210-425-2135
This policy does not limit any rights provided by applicable law.
